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Charles Alday
Charles has experience in
pipeline construction, operations, maintenance, and
management. For the last six years of his career, he worked
with people and teams in all parts of the organization with
Colonial’s Operational Excellence program – designed to
eliminate pipeline leaks, spills, and errors.
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Michele Terranova
Michele holds a Ph.D. in
Industrial/Organizational Psychology with a major in Human
Factors from Old Dominion University. Michele has worked in
a vast array of environments, from the operating theater of
a brain surgeon to the deck of an aircraft carrier.
Michele
has held previous positions as the Director of Human Factors
Research at Concord Associates, Inc. and Senior Research
Scientist at The Oak Ridge National Laboratory.
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Charles has
received an award for “creating, sustaining, and maintaining
operational excellence,” which he shared with all the people
on the frontlines who do the hard work.
Some of Charles' publication:
Presented "The Dirty Dozen Causes of Errors and Accidents"
in October 2007 to the Pipeliners' Club of
Atlanta.
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"Common Sense is Not So Common" in The Systems Thinker.
September 2005.
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Presented "Beginning and Integrating a Lessons Learned
Program at a Pipeline Company" in April 2005 to the American
Petroleum Industry Pipeline Conference.
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She has over 20 years experience in Human Factors and User
Interface Design. Michele has been involved in analysis,
design, and evaluation of web sites and interactive systems
in transportation (public and commercial), nuclear,
military, and government.
Her work has been sited in the
following:
Forrester Research, Inc. (Jan
2008) "Where To Get Help With Usability Testing."
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Forrester Research, Inc. (May
2002) "Best Practices For Usability Testing."
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Forrester Research, Inc. (Feb
2005) "Where to Get Help with Persona Projects."
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