The Control Center is the heart of the operations for a Pipeline company. A clean, organized, and healthy working environment makes for satisfied controllers. Satisfied controllers take pride in their work and tend to personally invest themselves in their company and its success.

Our human factors experts at the Pipeline Performance Group start with a review of the existing conditions in the control center and make a professional assessment of the following:

Lighting

Noise levels

Ergonomics

Room temperature

Air Flow

Cleanliness

Computer screens

Workstation layout

Seating

Pipeline Performance Group provides specific improvements, based on scientific principles, which will have an immediate effect on controller satisfaction. These ergonomic and work environment enhancements contribute to overall pipeline safety and productivity. These have a long-term positive effect on the bottom line.

Pipeline Performance Group Articles

Description of Training Programs and Workshops
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Discussion about Measurement of Console Workload & CRM Plan
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Eat Right to Work Right
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Pressured and Fatigued
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Recognizing the Signs of Fatigue
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There's an Elephant in the Control Room

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Lack of Communication Charles Alday

Lack of Assertiveness Charles Alday

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Lack of Awareness Charles Alday

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Pressure Charles Alday

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Complacency Charles Alday

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Distractions Charles Alday

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Fatigue Charles Alday

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Stress. Charles Alday

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Focus On Error Factors In The Control Room Urged By Industry Veteran. Pipeline & Gas Journal, Nov 2009

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Dirty Dozen API October 2009

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Human Factors and Pipeline Safety:

PHMSA Proposed Rule

By Charles Alday and Michele Terranova, Pipeline Performance Group | April 2009 Vol. 236 No. 4

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Presented "Fatigue Mitigation: Implications of Control Room Management Rule" in April 2009 to the American Petroleum Industry Pipeline Conference.

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Presented "The Dirty Dozen Causes of Errors and Accidents" to the Georgia Pipeline Safety Seminar (April 2009).

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Alarm Handling , Michele Terranova, Ph.D.

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Computer Interfaces Michele Terranova, Ph.D.

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Ergonomics Michele Terranova, Ph.D.

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Human Capabilities and Limitations Michele Terranova, Ph.D.

Copyright © 2012 Pipeline Performance Group